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Shipping Policy

SHIPPING
 

All orders are processed and dispatched within 24 business hours.

Purchases made on weekends and public holidays will be processed on the next business day.

Shipping notifications will be sent when your parcel has been dispatched. If there are any delays for any reason, you will be notified via email.

Please note due to COVID disruptions there are parcel delays across many networks.

We are still dispatching daily and you will receive a tracking number which means your order has left our warehouse. Once an item has left our warehouse, checking your tracking number with Australia Post is the best way to track it’s progress. Unfortunately we have no control over the shipping of goods once they leave our warehouse. We appreciate your ongoing support and patience as we all try to do our best through this time to deliver your parcels as efficiently as possible.

Shipping Times ( PLEASE ALLOW POSSIBLE DELAYS)

Australian East Coast Metro & City: 1-4 days.

Australian West Coast:  4-7 business days

Australian Regional: Up to 7 business days.

Please note: these are guides only.

 

Delivery Options & Charges

Orders OVER $60 receive FREE SHIPPING Australia only. Order total must equal $60 after discounts for shipping to be free.

Australian shipping on orders under $60 is a flat rate of $8.50.

Australia Post Express is the fastest option to receive your order and is available to Australian residents for $10.00 flat rate. This is not a guaranteed overnight service due to covid affected delays. All orders placed before 1pm will be shipped same day.

Authority to Leave

All our parcels are sent with Authority to leave.

Once the parcel has been dispatched we cannot take responsibility for their transit or the action of the courier services.

 

Delivery Conditions

Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.

Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.

 

Local Head Office Collection

Local Head Office Collection is available for those local to Palm Beach, Queensland.

Select this option at checkout & you will receive further information on when & where to collect your order.

Please wait for notification before picking up your order.

Your order confirmation & ID will be required for pickup.

Collection times available between 9am-2pm Monday – Friday (by appointment only).

Returns & Refunds
 

Returns & Refunds:

Due to health regulations we are unable to exchange teas or tea making accessories after they have left our premises. Furthermore, we do not exchange or refund purchases for change of mind reasons.

If you believe you have a reasonable complaint as to the quality of a tea, please contact us immediately to discuss the matter. We may ask you to photograph the tea, or alternatively return the tea to us in its original packaging for our examination and testing. If the tea is unsatisfactory as claimed, the product will be replaced at no cost to our customer.

If you are supplied with a faulty tea wares or tea accessories or other product, please contact us immediately (within 48 hours of receiving the goods). We will ask you to return your product in it’s original packaging and at your own cost. We will then assess whether a replacement is required (and supply at no charge), whether a product credit note will be issued to your account, or if a refund will be paid back to you on your original payment method, as per Australian Consumer Law.

If you have any questions, please don’t hesitate to contact us via email: hello@awakenedhealthco.com.au